5000fish, Inc., the company behind the dashboard and reporting platform Yurbi, helps growing companies connect their data with the users, partners, and customers that need it.
We are looking for that special person, almost as unique as a unicorn, that combines the rare talent for delivering amazing customer support and also has the skills to help our development team.
We are looking for someone who…
- Is an experienced technical customer support engineer
- Is great a helping customer on-board with SaaS technology
- Has experience successfully providing remote and on-site technical consulting to large businesses
- Has successfully worked in a fully remote environment
- Is passionate about helping customers
- Is willing and able to wear multiple hats
- Has great communication and time management skills
- Is able to work independently
- Is a very fast and passionate learner
- Likes to experiment and think outside the box
- Is a great team player
Duties and Responsibilities
- Provide Customer Assistance via email, phone and screen shares
- Assist with customer and trial on-boarding and post-implementation support
- Experience with Database Administration (MSSQL, Oracle, MySQL, PostgreSQL)
- Experience with Windows Server Administration and IIS
- Experience writing SQL queries
- Experience creating technical documentation
Nice to Haves
- Experience with Dashboard and Report Software (Business Intelligence)
- CSS and HTML development
- C, C#, and .Net programming experience
- No Travel Required
- 100% Remote Work
- Work/Life Balance
About the Company
5000fish, Inc. is a team of very technical and passionate people working together to deliver exceptional value to the customers of our software, Yurbi.
We make some awesome software, but our entire team lives by the credo that we are a services company first, focused on delivering the experience and support that will ensure our customers are happy and successful.